Return/Refund Policy

The purchase of all KiCharm Essentials products is an acceptance of the terms of purchase as well as the return/refund policy.

By purchasing a product from KiCharm Essentials you acknowledge your understanding that our products contain CBD (cannabidiol) extracted from hemp.

If you have an issue with one of our products, please email us at KiCharm@outlook.com so we can discuss the situation.

Return/Refund Process

The KiCharm Essentials will only accept returns on items purchased at farmacybotanical.com or in our retail store. The product must be unused and unopened.

Products must be returned within 7 days of order receipt.

1. Send us an email at KiCharm@outlook.com with the following information:

-Name on order

-Order number

-Reason for return

After we verify your information, we will respond with our return shipping address.

Note: Returns will not be accepted for customers who mistakenly order the Wyld CBD+CBN gummies, thinking they contain THC. Although Wyld uses similar packaging for both their CBD & THC gummies, our product page is very clear that these gummies do not contain THC.

2. Once you have shipped the product back to us, please email the tracking number. Make sure to include a copy of the order receipt or packing slip in your return package.

3. When we receive the package and verify that the product is intact/unopened we will issue a refund to your original method of payment (credit or debit card). Refunds may take 7-10 business days to credit to your account.

The customer will be responsible for return shipping costs.

Note: The KiCharm Essentials cannot be held liable for packages once they are marked as 'delivered' by the shipping carrier. If your package has been marked delivered but you cannot locate it, please reach out to the shipping carrier (UPS or USPS) for assistance.